Qute - Front Mesh Panel with Door

First class service - John, Rutland, 24 July 2021

I bought a cage for my granddaughter's Gerbils about ten months ago and when the door locking mechanism recently broke I contacted Omlet to order a replacement. I was very pleasantly surprised to receive a complete front panel for the cage free of charge. I would like to take this opportunity to complement Omlet on its exceptional customer service, very rare nowadays.

This reviewer has 2-4 Gerbil pets

Excellent customer service - Joanne, Rutland, 3 January 2021

I enquired about buying a new front panel for my Qute hamster cage as this wasn’t available to buy online. Emails were responded to promptly and when the replacement I bought had a fault, another panel was quickly sent out free of charge, with express delivery. Thank you!

Great service and good price - Paul, Rutland, 11 April 2020

Our 8 year old gerbils cage had one bar that appeared to be coming lose and when I contacted Omlet they sent a replacement at a very reasonable price the next day and whilst they said it could take up to 5 days to arrive, it was dispatched same day and we had it within 48 hours of our first contact email. Great service.

walnut hamster cage - Angela, Rutland, 21 December 2019

what a fantastic company. i had an issue with the hamster door and omlet immediately sent a new one. we love our walnut hamster cage and it is a great product.

Omlet Qute - Matt, Rutland, 9 September 2017

Follow up to an earlier review. Omlet replaced the items that were damaged due to shipping. No questions asked - I didn't even request replacements. Great customer service. Great product. Happy gerbils. Thanks.