I was very pleased with the way this flat pack litter box went together and how it looks. However I am having great difficulty persuading my cats to use it. They are 16 and perhaps not very open yto new ideas but I would welcome advice. Review for: Maya Cat Litter Box - Enclosed (with Scoop, Liner and Carbon Filter)
This reviewer has 2-4 Burmese and moggie pets
Omlet Says: Hi Rosy,
Thank you for taking the time to write to us. We are happy to read that you are pleased with this product and we are sorry to read that your cats don't seem to want to use it yet. Our recommendations would be to put it at the same place than the last litter box and to use the same litter as before. Then, another advice would be to try to place your cat in it directly, to show him that the litter is inside. Once he understands, hopefully he will be able to use it.
Don't hesitate to give us a call or email us for any further information. Our contact details can be found here.
Omlet Customer Service Team
After being used for roughly a week the catch has broken and the door will no longer shut, Omlet have sent a replacement catch out for us really quickly. The customer service is great!
I wouldn’t say the litter box serves as sold, it doesn’t help with any tracking whatsoever and it creates awful smells compared to all my other trays I don’t think the filter is as great as the £10 litter trays from pets at home so for the money for this product I’m very disappointed.
The liner bag is meant to be wipe clean and not trap litter but our wood litter seems to be harder to clean from this liner. Review for: Maya Cat Litter Box - Top Entry Jump In with Storage (with Scoop, Liner and Carbon Filter)
This reviewer has 2-4 pets
Omlet Says: Hi Dani,
Thank you for taking the time to give us your feedback about your Maya Cat Litter Box.
I am glad to read that our Customer Service Team was efficient to send you a replacement for the broken part. The few issues that you described sound a bit unusual to us. The anti tracking platform system should indeed help with tracking, however, depending on the type of litter that you are using and your cat, it can be difficult to remove this occurrence completely.
The activated carbon filter should minimise the odours coming from the litter. The presence of odours can also be affected by other factors such as the type of litter used.
Please don't hesitate to contact us to give us more details about your situation, as we might be able to understand what could cause the smells to persist.
Our Product Design Team is always open to constructive feedback, and is constantly working in order to improve our products.
The Omlet Customer Service Team