Limited availability due to high demand. Please see our Stock Availability page for more information.

We’re Omlet. Since 2004, we’ve set out to rethink every aspect of keeping and caring for animals.

Product Designers first, we ask so we can invent. From why house cats can’t climb trees to why shouldn’t chickens listen to music whilst laying an egg? Our curiosity creates understanding, helping us bring people and pets closer than ever before.

Our people are The Curious Collective. Every day we question and every day we collaborate to find the most meaningful answers. It’s through this persistence that we create remarkable, ingenious products and experiences for our customers.

A global e-commerce business with a singular focus on D2C, we are hugely ambitious and motivated in building the number 1 premium brand in pets.

Our HQ in Banbury has recently been converted into a purpose built office space with a garden for our chickens and cats (we also love to bring our pets to work!). We have teams in our Lincoln, UK and Rostock, Germany warehouses too.

Why join Omlet?

  • Great career opportunities
  • A chance to make a big impact and put your ideas into practice
  • Friendly, supportive team of amazing people
  • Regular social events
  • Bring your pet to work whenever you want
  • Lovely large kitchen and outdoor areas for relaxing (we have our own pizza oven!)

  • Work Perks

  • 25 days annual leave plus more days the longer you work here
  • 4 paid volunteer days to use every year working for a charity of your choice
  • Free monthly lunches
  • Fresh eggs and fruit
  • Lots of furry friends to pet!

  • We're always looking for good eggs, so if you can't find a suitable vacancy at the moment, send your CV to


    Careers in Omlet
    Careers in Omlet
    Careers in Omlet

    Current Vacancies

    Customer Experience Advisor

    Full-time, Permanent, 3.30pm - midnight

    As a Customer Experience Advisor at Omlet, you’ll work with our customers to create wondrous connections with their pets. Providing personalised support, you’ll contribute to Omlet’s overall positive brand image that exceeds expectations.

    Your work will include:

  • Your proactive approach will involve leading communication with customers, anticipating their needs, and providing solutions before queries arise.
  • Recognise potential upsell or cross-sell opportunities, contributing to the growth and success of our products.
  • Thoroughly understand our product range, including features, benefits and specifications to assist customers with product selection, offer recommendations, and provide technical information.
  • Process enquiries and orders promptly and accurately in line with GDPR.
  • Liaise with courier companies to ensure deliveries to customers are seamlessly executed, reflecting our commitment to efficiency and reliability.
  • Escalate complex issues and conveying valuable customer feedback to the CX Team Leader, contributing to continuous improvement.

  • What you need:

  • An excellent communicator with an enthusiastic attitude.
  • Positive, with a motivated attitude towards customer service and the willingness to learn how to provide outstanding service.
  • Excellent interpersonal skills and telephone manner.
  • Confident, positive, proactive and dynamic.
  • Able to work as part of a team as well as to take own initiative.
  • Able to work under pressure in a fast-paced environment.
  • An attention to detail person, curious thinker and good listener.
  • Must love animals. We are passionate about creating great products for our pets so this is a must!

  • This is a hybrid role with at least 3 days per week in our office in Banbury.

    Salary: £26,000 (including unsocial hours shift premium)

    >p>We attribute our success to the exceptional individuals who shape our company. We take pride in fostering a diverse and inclusive workplace, dedicated to empowering employees to achieve their utmost potential.

    To apply, send your CV to