Frequently Asked Questions
You’re welcome to place orders on our UK, French, US, German, Australian, Dutch, Italian, Danish, Irish, Norwegian, Swedish, Spanish or Polish websites, just adjust to your country’s shipping region and currency.
To change the website’s region and currency, go to the top right of the website page, click on the flag and change the country.
UK - English language, delivery to the UK, any EU countries and the rest of the World. Currency: £ (Pounds)
FR - French language, delivery to Metropolitan France, Belgium, Switzerland and Luxembourg. Currency: € (Euros)
US - English language, delivery to the USA only. Currency: $ (US Dollars)
DE - German language, delivery to Germany and Switzerland. Currency: € (Euros)
AU - English language, delivery to Australia only. Currency: $ (AU Dollars)
NL - Dutch language, delivery to Holland and Belgium. Currency: € (Euros)
IT - Italian language, delivery to Italy and Switzerland. Currency: € (Euros)
IE - English language, delivery to Ireland. Currency: € (Euros)
DK - Danish language, delivery to Denmark. Currency: € (Euros)
SE - Swedish language, delivery to Sweden.Currency: € (Euros)
NO - Norwegian language, delivery to Norway. Currency: € (Euros)
PL - Polish language, delivery to Poland. Currency: € (Euros)
ES - Spanish language, delivery to Spain. Currency: € (Euros)
Delivery / Order Tracking
Returns / Refunds
- Click the ‘Sign in’ button on the top right of any pages of our website (on your smartphone, you will find “My Account” in the menu).
- Click to “Register” under “New to Omlet”.
- Enter your email address on the registration page.
- Fill in your details in the required fields and confirm.
Enter your email address and password, then confirm.
However, please note that it is easier for you to register to your account when placing an order, as you will have access to all your orders under the same account.
You will also be invited to sign up for our newsletter during the checkout when placing your order.
If you haven’t received any of our invitations, try searching your spam/junk email folder and adding our email address email@example.com to your address book/contacts list.
Either action can be completed by going to the ‘Your Account/Your Addresses’ page.