30 Day No Quibble Free Returns
If for any reason, you're not 100% happy with the products you have purchased from Omlet please tell us and we will do our best to put things right. If you have a niggle that it's not quite what you were expecting, please retain the original packaging until you are completely satisfied. If, in the end, you would still like to return an item within the first 30 days, we'll always accept it back.
- No restocking fees.
- No return charges from UK addresses.
- No quibbles.
How do I return something to you?
If a product has been used with a pet then we would kindly ask you to clean the product before returning.
Returning Small items
If your item is less than 5kg and smaller than 61cm (L) x 46cm (W) x 46cm (D) in any one dimension then please use the link below to the Royal Mail website, where you can easily create a free returns label. This can be attached to your returning parcel, taken to the post office who will return it to Omlet for free. Please note that if you have two parcels you will need to print out two separate labels. Click here to start the process - http://www.royalmail.com/track-my-return/create/110
Returning Large Items eg an Eglu, Qute, Fencing etc.
If your item is over 5kg and larger than 61cm (L) x 46cm (W) x 46cm (D) in any one dimension please contact customer services with your order number and we will arrange a FREE courier collection on a weekday to suit you. Please call us on 01295 500900 (Monday-Friday between 9:00am and 5:30pm ) or email firstname.lastname@example.org
When will I receive my refund or replacement items?
We will organise a refund or replacement as requested by you as soon as we receive the items. Refunds will be made within 48hrs of receipt of the items to the original payment method (eg the card you paid with or via PayPal). Please allow 10 working days for our warehouse to process the return and 3-5 working days for the payment to show on your account.
What Will Be Refunded?
Provided the products are returned to us within 30 days we will refund the full value as shown on your order of any returned products. We cannot refund the original delivery cost.
Free Returns only applies to items to be collected from UK addresses. If you are outside the UK and wish to return an item you must pay for all delivery, tax, duty and any other charges. Please email email@example.com if you are unsure about anything to do with returning an item and we will be delighted to help.