Based on 2 Verified Reviews
Would have been great if it didn’t arrive with scratches.
10 January 2022
I really love the look of this crate. It’s perfect as an end table, fairly sturdy, and enough room for my dog. On hard wood floors, it does slide a little bit. I think it would do better on carpet or with some kind of silicone/grippy feet. Also, I wish the door was one of those “slide aside” ones because leaving it open in my small space means I bump into a lot. The tray was out of stock when I purchased but I was able to find one that fit on Amazon (Midwest brand 24in crate pan). It was annoying to put together, but I was able to build it myself and I’m not super handy. My only real issue is that the wood pieces arrived with scratches and I have been trying to contact customer service via email for over a month with no response. I had never heard of this company so was hesitant to purchase, especially because shipping was expensive. While I think it looks nice, I’m disappointed with the customer service and that it arrived with defects. Review for: Fido Studio 24 Dog Crate Walnut
This reviewer has 1 Havanese pets
Omlet Says: Dear Hannah,
Thank you for your feedback, it has been passed onto our Product Design team.
We would like to apologise for the delay in replying to you. As we received a lot of messages over the holiday season, we accumulated some delays, however we always try to reach you back as soon as we can. I can see that my colleague sent a response to message yesterday, I hope that you received it.
Omlet Customer Service team
Good product but poor carrier service
5 March 2019
Hi I’m still waiting for a replacement piece that has been sent for the second time. So far the top piece has been delivered damaged on two occasions. The packing boxes seem very thick and strong l can only assume the damage is done in transit. Review for: Fido Studio 36 Dog Crate - Walnut