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Verified Reviews for Eglu Go Guinea Pig Hutch

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Can't Even Use It - Samantha, Maryland,

I mean, the material seem sturdy but I haven't even figured out how to put this together. Even with following the video, no luck. I didn't even receive enough clips according to the video, but I have according to the instructions? Constantly breaking or flopping over. You'd think they could at least stamp/print the part numbers onto the large plastic pieces. It's been three hours and I swear I'm not an idiot. I can usually put IKEA together no problem but this is a total nightmare.
Review for: Eglu Go Guinea Pig Hutch - Leaf Green (no run)

Verified Purchase: Sep 2021

Omlet Says: Hi Samantha, Thank you for your review. We are sorry to read that you are experiencing some difficulties in the assembly of your run. The video is displaying the assembly for a 6ft run. Since you have a 3ft run, we would recommend for you to stick with the number of clips that you found in the manual. Normally, the structure should be sturdy, once all the clips have been placed at the right locations. You could still use the video to see how the clips are placed, and where on the length of your structure. We also stay at your disposal by phone and by email, our Customer Service Team is always available to help in any way. You can find our contact details here Yours, The Omlet Customer Service Team

Nightmare to build - Sarah,

The instructions are awful, especially for the 2m run. The poles that came with it seem to wide for the run and they push out the sides. For the money the assembly part is really poor. Save your cash.
Review for: Eglu Go Guinea Pig Hutch with Accessories - Leaf Green

Verified Purchase: Aug 2021 This reviewer has 2-4 pets

Omlet Says: Hi Sarah, Thank you for your review. This sounds very unusual, there could be a specific issue with the assembly of your run. I have found your email and I will respond to it to arrange a solution with you to this situation. Yours, Clemence, Omlet Customer Service Team