Verified Reviews for Freestyle Floor to Ceiling Cat Tree - Customisable Cat Tower

Love the freestyle tree in general but the bamboo hammock platform is not a sound design. Omlet says cracks on untreated bamboo will be small and insignificant, but they are large and make a loud sound and warp the shape, at least in my climate. I asked for a treated replacement but customer service kept sending untreated before they did their research to find out it's not available treated like the solid platform. Instead Omlet is choosing to pass on the work and expense to their customers to put wood oil on it, citing "environmental reasons" for using up their untreated supply (not seeing that the process of all their customers buying wood oil uses up environmental resources as well?). Even when I sent links to my online photo galleries showing how bad the first two untreated platforms were and expressing skepticism that wood oil would help, nobody would acknowledge there was a problem. I applied copious amounts of wood oil immediately to the third platform, but the cracks and warping are just as bad. Kitty doesn't like touching it. Very disappointing product and process.