Verified Reviews for Rabbit hutch accessories

Hi Isaac, Thank you for your feedback. The Eglu Cube has been designed to accommodate up to ten small chickens, eight medium-sized chickens or six large chickens. There can be a range of reasons why your chickens are refusing to enter their coop. We would like to redirect you to a blog article on this subject, accessible by clicking here. Although they don’t look like traditional wooden perches, the Eglu Cube has specially designed roosting bars with a structured surface and rounded corners where the chickens will sleep comfortably at night. Don't hesitate to contact us by phone or by email for any further information. Yours, Omlet Customer Services team

Hi Vicki, Thank you for taking the time to review your Omlet product. We are sorry to read that some parts that were sent to you initially were incorrect. Depending on when you contact us, and how long shipping takes, it can indeed sometimes take a few days until you receive the replacements required. Nevertheless, we can always assist you with this sort of query. We understand that the run of the Eglu Go might not be suitable for everyone. This is why we offer alternatives, such as the Eglu Go UP, which is the elevated version of the Eglu Go, as well as Walk-In runs, offering a larger and higher space. All the dimensions of our coops are indicated on our website, allowing our customers to make an informed decision when navigating our website. The coop should be used mainly for your chickens to rest at night, and we recommend to let them roam outside of their coop during the day. More bedding can be added inside the coop in order to make sure that there is always some in the nesting area. As its name indicates, the sun shade provided is mainly designed to provide some shade for your chickens from the sun. If you are looking for different types of covers, including transparent ones, we would recommend you to have a look at our range of run covers, available on our website. Nevertheless, your comments have been passed on to our Product Design team and they will be reviewed for further improvements. We remain at your disposal for any further information. Best Regards, Omlet Customer Services team

Hi Haley, Thank you for your review. As chickens are animals of habit, it may take them a little adaptation time before getting used to the ladder and the roosting bars. One tip would be to carry the leader of the group onto the roosting bars first and then the others. You can repeat that action several times and sooner or later, they will get used to it. You can also add some bedding onto the roosting bars to make the process easier. We hope that this will help and don't hesitate to contact us for any further information. Yours, Omlet Customer Service Team

Hi Audrey, Thank you for taking the time to write to us. Chickens are animals of habit, and it can sometimes take them a while to adapt to their new coop. Leaving them treats there is a good strategy. Don't hesitate to carry them in as well, starting in pecking order. Don't hesitate to contact us by phone or by email for any further advice. Yours, The Omlet Customer Service Team

Hi Wendy, Thank you for your review. We are quite surprised to read that you find the run difficult to move. This can also depend of other factors such as the incline and the type of ground you're on, but it should be easy to move the structure using the wheels. On our website, we have some handles available to purchase as well, that can improve the ease of movement of the run if you have some difficulties on your ground. In order to keep the structure together, a mixture of screws, zip ties and clips are used and have been carefully selected by our product design team. Your installation should be sturdy and durable as a consequence of these structural choices. We stay at your disposal by email and by phone for any further information or any query. We would be more than happy to ensure with you that all the elements of your run are accordingly installed in order for you to enjoy the convenience and simplicity of use of your Omlet product. Yours, The Omlet Customer Service Team

Hi Chicago, Thank you for taking the time to write us a review. We are very sorry and sad to read what happened to your chicken. This is unusual to hear that kind of misadventure as we are working hard in order to produce the safest enclosures as we can. Our runs, made of heavy duty steel weld mesh, and the anti-tunnel skirt, should bring extra protection against predators. Unfortunately, nature can be unpredictable and unexpected things can happen however I can assure you that your feedback is being taken very seriously and I would like to thank you for making us aware of what happened so that we can look at ways of preventing it happening again. I will let our directors know and we will therefore investigate for improvements. In order for us to understand exactly how this could have happened, please don't hesitate to get in touch with us to investigate further about your specific case. We will try to get in contact with you as well so that we can understand how this happened precisely. In regards to the instructions manuals, don't hesitate to have a look at our videos as well, showing how to install your product step-by-step. This can be helpful especially if you are more of a visual person. We are sorry to read that you received some of your packages separately. We are dispatching your products at once, however it can indeed happen that couriers separate the parcels if their van is full. We sincerely apologise again and we are looking forward to hearing back from you soon. Yours, The Omlet Customer Service Team

Hi Marie, Thank you very much for taking the time to write us a review. We are sorry to read about the difficulties that you encountered. Your feedback has been passed onto our product design team who will look for future improvements. If you wish, you always have the option to add the frame later if a higher coop would be more suitable for your needs. For some of our customers, this coop can be a great option as part of their setup, or if they don't need to move it too much. In contrast, if you need to move it often, we also have handles and wheels that can be purchased separately. In order to offer the most optimal price tags on our products, we offer that flexibility to add optional elements, to meet everyone's needs, depending of their type of terrain and setup. However, if you wish to find another solution, please don't hesitate to contact us by email or by phone, we will be more than happy to discuss any question that you may have further with you. Best Regards, Clemence Omlet Customer Service team