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Zippi Rabbit Tunnel System support centre
Browse our manuals and how-to videos to follow Omlet's expert advice at your pace. Need parts? Check our spares section. FAQs cover common questions, and our Customer Experience Team is always here to help.
Spares & accessories
Find spare parts for your Zippi Rabbit Tunnel System. Choose a view below to locate and purchase the parts you need.
Manuals
Download our user manuals straight to your device(s).
Assembly videos
Zippi Tunnel - How to assemble the Zippi Tunnel System
Product FAQs
Is it suitable for all rabbits, even giant ones?
Yes, the tunnels are 18cm in diameter, so even average sized giant breed rabbits should be able to use them comfortably.
Do the tunnels bend?
The tunnels are flexible, and bend to a certain degree. However, if you want the tunnels to go around something or in a different direction, you will need to use the 90 degree corner pieces.
Please check the tunnels regularly for any wear or damage, especially if the tunnel is bent. Immediately remove the tunnel if you spot any deterioration.
Are the tunnels suitable for cats or chickens?
The tunnels have been designed to be used by rabbits and guinea pigs only, and are therefore not suitable for any other pet.
Are the tunnels chew proof?
Although super strong and chew resistant, the tunnels are not 100% chew proof. Give your rabbits or guinea pigs plenty of opportunities to chew on more suitable things, and lock the tunnels if you are worried about other animals chewing through the tunnels at night.
How big are the tunnels?
The standard tunnel piece is 90cm long and 18cm in diameter. You can find dimensions for all other Zippi accessories here.
How many tunnels can you connect together?
You can connect as many tunnels together as you like, and you can add more tunnels and accessories at a later date.
How do they connect?
Tunnels connect to other tunnels or other accessories with connectors. There are two types of connectors. Straight connectors join Zippi tunnels, T-sections or corners together. They can also be used in conjunction with a Zippi door frame to connect the tunnel to a run or playpen. Angled connectors join the Zippi tunnels to a hutch or angled run when used in conjunction with a Zippi door frame.
Can I cut the tunnels in half?
We do not recommend cutting the tunnels as the edges can become very sharp and affect how well the connectors work.