Horrible customer service and extremely long wait.
Amelia,
I ordered in February and it came in two shipments. One arrive in May and one arrived in August. Not good quality. Horrible customer service. It was not worth the money.
Review for:Outdoor Pet Run - Pack G
This reviewer has 6-8 Mixed pets
Omlet response:
Hi Amelia,
Thank you for taking the time to write us a review.
We are sorry to read that you are disappointed about our customer service and the quality of our products.
Your feedback is extremely important to us in order to be able to make improvements.
We would like to hear more about your experience, so that we can assist you as best as we can.
Do not hesitate to email or call us to discuss the above points further.
We sincerely apologise about the delays that you experienced. We have indeed been impacted by the current context of the Covid pandemic and its effects on our supply chains. Usually, your products are shipped to you as soon as we can.
We are looking forward to hearing back from you soon.
Yours,
The Omlet Customer Service Team
I wish I had never heard of this company
Audrey,
Florida,
The pole clips are very hard to fasten at least 4/5 of the time. I have to fiddle and fiddle with them. August in Florida is not the best time to be doing this (ordered in April). I just finished my 4th day of working on it for 4 hours straight. I am far from finished. My husband heard of Omlet on NPR at least 15 years ago and I have wanted one ever since. Boy was I wrong.
Kit is well put together. Some extra plugs for the poles would be nice.
Please let me be finished with this run Hell. I think I have been working on it my whole life.
Review for:Walk in Chicken Run - 2 x 2 x 2
This reviewer has 6-8 pets
Omlet response:
Hi Audrey,
Thank you for taking the time to write us a review.
We are very sorry to read about the difficulties that you have described.
Your feedback has been passed to our product design team so that they can have a look at future improvements.
The clips have been designed to be very sturdy, and once installed, they should last you for years to come.
If you need extra parts, don't hesitate to get in touch with us directly, we always have the possibility to order extra clips and plugs for you if you wish. You can also have a look at our 'Spares and accessories' page on our website, some additional parts that you may need could be found there.
Feel free to have a look at the assembly videos that we provide on our website if that could be of any additional help.
We stay at your disposal for any further information.
Best Regards,
Clemence
Omlet Customer Service team
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Free returns
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10% off your first order
Thank you for taking the time to write us a review.
We are sorry to read that you are disappointed about our customer service and the quality of our products.
Your feedback is extremely important to us in order to be able to make improvements.
We would like to hear more about your experience, so that we can assist you as best as we can.
Do not hesitate to email or call us to discuss the above points further.
We sincerely apologise about the delays that you experienced. We have indeed been impacted by the current context of the Covid pandemic and its effects on our supply chains. Usually, your products are shipped to you as soon as we can.
We are looking forward to hearing back from you soon.
Yours,
The Omlet Customer Service Team
Thank you for taking the time to write us a review.
We are very sorry to read about the difficulties that you have described.
Your feedback has been passed to our product design team so that they can have a look at future improvements.
The clips have been designed to be very sturdy, and once installed, they should last you for years to come.
If you need extra parts, don't hesitate to get in touch with us directly, we always have the possibility to order extra clips and plugs for you if you wish. You can also have a look at our 'Spares and accessories' page on our website, some additional parts that you may need could be found there.
Feel free to have a look at the assembly videos that we provide on our website if that could be of any additional help.
We stay at your disposal for any further information.
Best Regards,
Clemence
Omlet Customer Service team