Catio support centre
Browse our manuals and how-to videos to follow Omlet's expert advice at your pace. Need parts? Check our spares section. FAQs cover common questions, and our Customer Experience Team is always here to help.
Spares & accessories
Find spare parts for your Catio. Choose a view below to locate and purchase the parts you need.
Manuals
Assembly videos
Product FAQs
Can I connect my run to the house?
Yes, with our Catio Tunnels you can create a way for your cats to move between the house and the catio whenever they want. Choose your entry point and build a tunnel to the run.
It is possible to attach the catio straight to your house, but we don't currently offer a ready made solution for this, so make sure you speak to a specialist to make sure it's done safely.
If you want your cat run on a balcony, have a look at our Cat Balcony Run.
Do I have to have the anti-tunnel skirt attached?
Can I place the door anywhere on the run?
What box does the Walk In Run instruction manual come in?
The instruction manual for the Walk In Run can be found in Box A Mesh.
Which size cat run should I get?
I have a very uneven lawn, can I still use the Outdoor Cat Run?
Can the run be moved?
Do I have to have the anti-tunnel skirt attached?
No. The anti-tunnel skirt comes with all runs, whether they are walk in runs for chickens, cats, rabbits or guinea pigs. They are designed to make it hard for predators to access the run. You can choose not to attach it or remove it whenever you want.
How high is the door?
Can I keep the run outside all year round?
The metal catio runs are designed to be used outdoors for years to come. However, we recommend that you check the run regularly for signs of corrosion, especially if you live somewhere with extreme weather conditions or close to the sea. Corrosion will occur if the coating has been scratched or scraped for example. If you do see some, remove any loose rust and touch up with a weather resistant paint.
If you have covers on your run and experience heavy snowfall it's advised you clear the snow off the roof to avoid the panels being damaged from the weight.
Are outdoor cat runs for indoor cats only?
What are the dimensions of the mesh?
How can I extend my run?
Can I keep kittens in the catio?
Can I replace the horizontal support poles of my 3m wide run with the Freestyle poles?
Yes, that is possible. However, one of the purposes of the support pole is to slightly push the roof up to make sure rain doesn’t gather at the top of the run and put too much pressure on the roof.
For runs without covers this isn’t a problem. If you have covers on the roof of your run and want to swap the support poles for a Freestyle pole, place the pole as close to where you had the support pole as possible, and make sure water runs off the cover as it should once assembled.
If you live somewhere likely to get heavy snow fall and have covers on your run, we suggest keeping the cat run support poles.